Shipping policy

1. Processing Time

  • We strive to process and ship orders within 1–5 business days after order confirmation. During peak periods or special circumstances (such as equipment pre-orders), processing time may extend to a maximum of 5 business days.

  • For consumable products such as inks, films, and powders, orders confirmed before 3 PM are typically shipped within 1–2 business days.

2. Shipping Coverage & Methods

  • Domestic Shipping (U.S. Mainland): We use major carriers such as UPS, USPS, DHL Express, and FedEx. The carrier is selected automatically based on the package’s size, weight, and destination. Estimated delivery time is 5–15 business days.

  • International Shipping: We ship to multiple countries worldwide using UPS International, DHL, or USPS International. Delivery times vary by destination but typically range from 7–20 business days. Please note that buyers are responsible for any customs duties or import taxes.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on destination, size, and weight.

  • Some areas (e.g., Alaska, Hawaii, Canada) and heavier items may incur additional shipping charges or require freight delivery.

  • We offer free shipping promotions on qualifying orders from time to time. Eligible offers will be displayed at checkout.

4. Tracking & Notifications

  • Once your order ships, a tracking number will be sent via email or SMS. Tracking typically becomes active within 1–3 business days.

  • Please ensure you check your confirmation email and monitor your spam or promotions folder to avoid missing important updates.

5. Shipping Damage & Delays

  • If your package is damaged during transit, please contact us within 48 hours of delivery and retain all packaging materials and shipping labels. We will assist you in filing a claim and arrange a replacement or refund.

  • We are not responsible for delays caused by weather, holidays, or other force majeure events, but we will do our best to help resolve any issues.

6. Address Errors, Returns, and Re-shipment

  • Please double-check your shipping information before placing an order. If a package is returned due to an incorrect address, customers will be responsible for the return shipping and re-shipping costs.

  • If there are delivery issues (e.g., failed delivery attempts, unclaimed packages), we will assist in coordinating with the shipping carrier for resolution.

7. Packaging & Contents

  • All products are securely packed using protective, anti-shock materials to ensure that DTF films, inks, and other sensitive items arrive in perfect condition.

8. Common Shipping Issues

  • If your tracking status shows “shipped” but hasn’t been updated for an extended period (e.g., stuck in “wfs/AD” status), please check the courier’s website for updates and whether your package is at a local sorting center. Then contact us for assistance.

  • For any questions or concerns, please reach out to us at info@kungfudtf.com or via the contact form on our website.